Refund policy
Return & Refund Policy 🌱
Thank you for shopping with us! We take pride in providing healthy, high-quality house plants. If you are not satisfied with your purchase, we’re here to help.
Returns
You have 10 days from the date you receive your plant to request a return.
To be eligible for a return:
The plant must be in the same condition as when it arrived.
The plant must be returned in its original pot/packaging.
Returns are not accepted for plants that have been repotted, neglected, or damaged after delivery.
Refunds
Once we receive and inspect your returned plant, we will notify you if your refund is approved.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Shipping costs are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our mistake.
Exchanges
If your plant arrives damaged or unhealthy, please contact us within 48 hours of delivery with photos. We will gladly send a replacement or issue a refund.
Non-Returnable Items
Sale items and gift cards cannot be returned or refunded.
Contacted Us
If you have any questions, please reach out to us at:
hassanmessaad1999@gmail.comÂ
+212642328985